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Performance heads the list of crucial
issues for many organizations today.
Organizations usually measure
performance success in terms of progress
toward business goals such as market
share, customer satisfaction, or return
on investment. These pressures
drive a constant search for ways to
achieve results that will keep an
organization ahead of the competition,
and therefore in business. Five
key components affecting performance
have been identified in recent research
(ASTD, 1997):
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Results that enable an
organization to remain
competitive
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Measurable change in
operational procedures
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Employees with appropriate
skills, knowledge, and
behaviors to perform as
required
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Systems and processes that
connect work effort to
desired results
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Methods for analyzing and
decreasing gaps between
current and desired
performance
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The research also indicates that
organizations leveraging these five
components most effectively may be
characterized by flatter management
structures, work team processes,
empowered and highly skilled workers,
and a focus on quality and customers. In
a business interested in changing its
structural model, organizational members
who understand and practice successful
ways to improve performance excellence
will be well ahead of the game. |
