My Leader's
Compass
- Why study
leadership?
- Defining
leadership.
- The 10 most
important leadership principles.
-
Expectations of leaders.
- The four
basic leadership styles.
- Your
personal leadership philosophy.
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Communicating as a Leader
- A systems
approach to communication.
- Causes of
organizational communications
problems.
- How
messages become distorted.
- Four ways
to handle data overload.
- Effective
listening.
- Four tips
for improving communications.
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Motivating
People
- Why
motivation is the key to success.
- Maslow's
Hierarchy of Needs.
- Herzberg's
Two-Factor Theory.
- Goal
setting.
-
Reinforcement, rewards, and
punishment.
- Building a
motivational climate.
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Conflict
Management
- Managing
conflict for continuous improvement.
- The five
styles of conflict management.
- Four steps
to conflict resolution.
-
Establishing a win-win environment.
- Six ways to
prevent a conflict from recurring.
- Contrasting
assumptions about conflict with
implications.
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Leader as
Coach
- Nine
characteristics of effective
coaches.
- Five keys
to great coaching.
- Conducting
performance coaching.
- Coaching to
correct substandard performance.
- How to be a
mentor.
- Guidelines
for gaining productive feedback.
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Leading
Productive Meetings
- Three types
of meetings and when to use them.
- Learn the
characteristics of successful
meetings.
- Properly
prepare for a meeting.
- Proper
actions to chair a meeting.
- The keys to
follow-up after the meeting.
- Coping with
dysfunctional behaviors.
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Managing a
Leader's Time
- What is
your time really worth?
- Four tips
for managing your time more
effectively.
- Six ways to
manage the time of others.
- Seven steps
for maximizing time use.
- Identifying
and using high-payoff activities.
- Eliminating
unnecessary paperwork and e-mail.
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Goal Setting
- The SMART
formula for setting goals.
- Providing
direction and defining priorities.
- Clarifying
roles and responsibilities.
- Linking
team and organizational missions.
- Measuring
results.
- Rewarding
success.
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